le Lundi 27 mars 2023
le Mercredi 20 janvier 2021 14:32 Autres - Others

How to access key supports

Across the country there are all sorts of organizations, services and resources created to support people when times are tough. These include counselling programs, English as a second language and employment support and transportation for seniors to get to appointments, among many others. Think of how your local library offers learning-to-read programs or your community centre provides a food bank for those in need.

Finding the right program for your situation can be a challenge at the best of times. An Internet search can be overwhelming and time consuming, and COVID-19 has forced organizations and governments to change the way they deliver supports, which makes things even more complicated. It’s even more stressful when you’re feeling desperate or someone is depending on you.

Fortunately, there’s a simple phone number you can call for help to cut through all that noise. You know to call 911 for emergencies but when you are looking for other types of support, 211 is the number to dial. Whether you’re looking for help with housing or food, programs for seniors, new moms, parents or young people, 211 navigators can point you in the right direction.

The team that answers the phones are highly trained to guide callers through a conversation to fully assess all of their needs, not just the issue they are calling about, and refer them to information, programs and supports that will make a difference.

211 is free and confidential. The service is accessible 7 days a week in over 150 languages. If you need non-emergency help, just dial 2-1-1.