“We have quite a few novelties now,” said Carole Muise, communications liaison for the Employment Services Centre of Prescott-Russell (ESCPR). “The pandemic only accelerated what we needed to do.”
One of the first things the ESCPR did during the early days of the pandemic was to improve its existing online counseling service for all its clients, both those seeing employment and those looking for potential employees with certain skills. The ESCPR uses Zoom and other online conferencing systems to make sure it can help as many clients as possible.
“We’ll adapt to whatever system the customer wants to use,” Muise said.
The ESCPR also developed a series of webinars, also known as online seminars, available to both job seekers and employers through the agency’s website. One special webinar, Ça va bien, which is available in French for now, aims at offering advice to clients on how to work better and be more productive while staying at home during the pandemic and also provides suggestions on how to cope with feelings of isolation.
The agency also has an e-lending library program to provide clients in need with laptops they can use for working with online counselors and doing job searches for themselves. A psychotherapy program is also now in place for working with clients on a variety of issues related to job hunting or other needs.