Residents of Clarence-Rockland will be able to go to the municipal office again and get some in-person help for some of their needs. City Hall reopens Tuesday, August 11, to the public but only for confirmed appointments.

City Hall is not ready yet to allow unscheduled drop-in visits for the public because of the ongoing pandemic situation. Instead the plan is to allow for pre-arranged appointments to avoid waiting line situations and also manage physical distancing demands.

Anyone wishing an in-person meeting with city staff about an issue, problem, or need must phone 613-446-6022, extension 0 for the operator and leave a message. The Contact Us form at the top of municipal website is also available for making appointment requests.

Messages for appointment requests must include the name of the person applying for an appointment, the reason for the appointment, and a call back phone number A staff member will phone within two business days to arrange the appointment time.

Residents arriving at City Hall for their scheduled appointments must follow the signs to the designated public entrance and wait at the door until a staff member comes to get them. Masks are mandatory while inside the building and anyone entering must use the handwashing station first.

Visitors must register first and attest that they have no COVID-19 symptoms. Remember that City Hall doors are all locked and no one will be admitted without an appointment.

Residents can also still phone or email to the municipal office if they wish to report a problem or ask for help with an issue, without having to go in-person to City Hall.