No update for lack of Internet in UCDSB schools

By Gabrielle Vinette
No update for lack of Internet in UCDSB schools
UCDSB works to restore network access after a cyber incident, with schools open but key services offline. Updates are available on the board’s website. (Photo : File photo)

Recovery efforts are ongoing as the Upper Canada District School Board (UCDSB) continues to work on restoring network access and digital tools following a cyber incident. With the assistance of cybersecurity experts, the board aims to return to normal operations across its schools. 

As of the last update from the UCDSB on Friday, Jan. 10, schools remain open, and some key services are beginning to come back online. 

The UCDSB acknowledges that the current situation is far from business as usual. Parents and guardians are encouraged to call schools directly to report absences or contact staff, as automated systems and digital platforms like My Family Room remain offline. 

Registration services are available in person at all schools, ensuring new students can still enroll despite the disruption. 

The UCDSB also addressed concerns about a separate cybersecurity breach involving PowerSchool, a software provider for the education sector. The board confirmed that its current incident does not appear to be related to the PowerSchool breach, and no notification has been received to suggest otherwise. 

While the technological disruptions are significant, they do not pose a risk to student safety. 

Manual processes for attendance and communication have been implemented to ensure operations continue. The board described the situation as a “learning opportunity” for staff and students adjusting to a non-digital environment. 

The UCDSB oversees more than 77 schools across Eastern Ontario, all of which have been impacted by the incident. 

Updates regarding the recovery process will continue to be shared on the UCDSB website at www.ucdsb.on.ca/cyberincident. 

The UCDSB expressed gratitude for the patience and understanding of parents, staff, and students as they navigate the complexities of restoring services. 

At the time of publication, a request for comment from the UCDSB had not been answered. 

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